Service Catalogue

What does this film teach?

How an employee finds a service, asks for it, and where the request goes.

The setup

• Services, each owned by one unit
• The regulation behind it, and required documents
• Entitlement limits and how many approvals

Its effect

• A numbered request, routed to the responsible unit
• Refused early when a rule says no, with the reason
• Or handed to an existing module instead of a generic form
• Next: Public tender under law 4734 (Film 59)